This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Saved logins are not visible in the security tab

  • 2 iimpendulo
  • 3 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu whatthe

whatthe
whatthe
more options

Saved logins are not visible after entering the master password, even though Firefox is still populating the credentials to log in to web sites. The saved logins dialog/table does not display any sites or credentials.

Saved logins are not visible after entering the master password, even though Firefox is still populating the credentials to log in to web sites. The saved logins dialog/table does not display any sites or credentials.

Isisombulu esikhethiweyo

Thanks. Malwarebytes found Trojan.Poweliks.B. After removal and restart the problem in Firefox was not resolved. I did a system restore to a March 7th restore point. After that I was able to see the credentials. I then checked the version of Firefox and it automatically installed version 45. Then I was no longer able to see the credentials. I decided to try to reinstall Firefox and went to the Firefox website, which offered to do a refresh of Firefox. I let that run. After the refresh I was able to see the credentials but now found that none of the add-ons I use was reinstalled. I installed the Master Password+ add-on and then found that I again could not see the passwords. I uninstalled Master Password+ and was then able to see the passwords.

In summary, it appears that Master Password+ conflicts with Firefox v 45 by not displaying the credentials in Saved Logins. The credentials are not deleted, they are just not displayed.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, since i have seen two similar issues today that were caused by malware, please run a scan of your system with the free version of malwarebytes and see if this changes things...

whatthe
whatthe Umnini wombuzo
more options

Isisombululo esiKhethiweyo

Thanks. Malwarebytes found Trojan.Poweliks.B. After removal and restart the problem in Firefox was not resolved. I did a system restore to a March 7th restore point. After that I was able to see the credentials. I then checked the version of Firefox and it automatically installed version 45. Then I was no longer able to see the credentials. I decided to try to reinstall Firefox and went to the Firefox website, which offered to do a refresh of Firefox. I let that run. After the refresh I was able to see the credentials but now found that none of the add-ons I use was reinstalled. I installed the Master Password+ add-on and then found that I again could not see the passwords. I uninstalled Master Password+ and was then able to see the passwords.

In summary, it appears that Master Password+ conflicts with Firefox v 45 by not displaying the credentials in Saved Logins. The credentials are not deleted, they are just not displayed.