This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am being prompted to enter my Master Password multiple times when I start Thunderbird. Why?

  • 1 phendula
  • 12 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu christ1

more options

Every time I start Thunderbird, I receive multiple prompts to enter my Master Password. I do manage multiple email accounts with Thunderbird, but I would expect a single entry of that Master Password to suffice, since it protects the passwords for all of my accounts.

Why am I being prompted multiple times for the Master Password?

Every time I start Thunderbird, I receive multiple prompts to enter my Master Password. I do manage multiple email accounts with Thunderbird, but I would expect a single entry of that Master Password to suffice, since it protects the passwords for all of my accounts. Why am I being prompted multiple times for the Master Password?

Isisombulu esikhethiweyo

It's a known problem. As a workaround you can install this add-on. https://addons.mozilla.org/en-US/thunderbird/addon/startupmaster/

For instructions how to install extensions for Thunderbird see http://xenos-email-notes.simplesite.com/416814616

Funda le mpendulo kwimeko leyo 👍 2

All Replies (1)

more options

Isisombululo esiKhethiweyo

It's a known problem. As a workaround you can install this add-on. https://addons.mozilla.org/en-US/thunderbird/addon/startupmaster/

For instructions how to install extensions for Thunderbird see http://xenos-email-notes.simplesite.com/416814616