This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

yesterday I received your update 45. after the update firefox crashes on the startup. it looks like websense has an issue with qipcap.dll. I have renamed the fi

more options

yesterday I received your update 45. after the update firefox crashes on the startup. it looks like websense has an issue with qipcap.dll. I have renamed the file, deleted the file but nothing has let me get into firefox again.

Please let me know how to fix the problem

Gary

yesterday I received your update 45. after the update firefox crashes on the startup. it looks like websense has an issue with qipcap.dll. I have renamed the file, deleted the file but nothing has let me get into firefox again. Please let me know how to fix the problem Gary

All Replies (1)

more options

Hi Gary, could you check this thread for possible workarounds: https://support.mozilla.org/questions/1114704