This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot log into my account

  • 1 phendula
  • 2 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu philipp

more options

I get "unexpected error" every time I try to log into my account.

Also, password and user name reset emails never arrive.

I have the feeling there is something really wrong with my account.

I get "unexpected error" every time I try to log into my account. Also, password and user name reset emails never arrive. I have the feeling there is something really wrong with my account.

All Replies (1)

more options

hi, yes there is currently a general ongoing service outage affecting logins with firefox accounts. mozilla engineers are aware of it and working to resolve it. please try it again a little bit later & sorry for the inconvenience!