This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Profile missing from profiles list, but still in my App Data

  • 2 iimpendulo
  • 2 inale ngxaki
  • 179 views
  • Impendulo yokugqibela ngu cor-el

more options

I booted my computer this afternoon and was shocked to find all my bookmarks and everything else was missing. I went to check my profile, and it was suddenly set to a different one. I ran firefox -ProfileManager and it's only showing one profile now, but my profile containing all my data is still in my AppData.

How do I get my profile back, or is it a lost cause?

I booted my computer this afternoon and was shocked to find all my bookmarks and everything else was missing. I went to check my profile, and it was suddenly set to a different one. I ran firefox -ProfileManager and it's only showing one profile now, but my profile containing all my data is still in my AppData. How do I get my profile back, or is it a lost cause?

Ilungisiwe ngu msmarie27

Isisombulu esikhethiweyo

Easiest to recover/restore a profile that doesn't show in the Profile Manager is to use the Profile Manager to create a new profile and click the "Choose Folder" button on the second screen to browse to the unregistered profile. Firefox will recognized this profile and use the files stored in the profile.

  1. open the Profile Manager
  2. click "Create Profile" and read the text
  3. click "Next" to proceed to the window where you can either accept the default or choose an existing folder to use for the profile
  4. click "Choose Folder" and browse to the profile folder you want to register

Firefox will recognize and use this folder and you will have access to all personal data (bookmarks and other data) that is stored in this profile.

Note that you should only use "Choose Folder" to point to an existing and valid profile folder or to an empty folder and never specify an existing folder that already contains other files that do not belong to Firefox.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

more options

RESOLVED!!!

I deleted the incorrect profile, and created a new profile with the correct name, and chose the file path to be to the correct profile's folder.

Now I have all my bookmarks and saved passwords back!

more options

Isisombululo esiKhethiweyo

Easiest to recover/restore a profile that doesn't show in the Profile Manager is to use the Profile Manager to create a new profile and click the "Choose Folder" button on the second screen to browse to the unregistered profile. Firefox will recognized this profile and use the files stored in the profile.

  1. open the Profile Manager
  2. click "Create Profile" and read the text
  3. click "Next" to proceed to the window where you can either accept the default or choose an existing folder to use for the profile
  4. click "Choose Folder" and browse to the profile folder you want to register

Firefox will recognize and use this folder and you will have access to all personal data (bookmarks and other data) that is stored in this profile.

Note that you should only use "Choose Folder" to point to an existing and valid profile folder or to an empty folder and never specify an existing folder that already contains other files that do not belong to Firefox.