This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Why Can't get my sync data back after reseting password ?

  • 3 iimpendulo
  • 2 inale ngxaki
  • 24 views
  • Impendulo yokugqibela ngu the-edmeister

MR-RAJ
MR-RAJ
more options

this is very bad system when i am resting password and lost all data form sync .....its no expiated mozilla ...i am very sad cuz i am lost my many data when resting my sync password ......i hope its change this bad system ...otherwise many people lave this system ...

if possible recovery data any way ..please help ....

i need my lost data

this is very bad system when i am resting password and lost all data form sync .....its no expiated mozilla ...i am very sad cuz i am lost my many data when resting my sync password ......i hope its change this bad system ...otherwise many people lave this system ... if possible recovery data any way ..please help .... i need my lost data

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

MR-RAJ
MR-RAJ Umnini wombuzo
more options

Now How Can i get My all data ? if u have any other way please suggest me because i want my all lost data ..

the-edmeister
the-edmeister
  • Moderator
more options

When the Firefox Account password is changed, the data on the Sync server is deleted, and there are no backups. The password is used to create the encryption the "key" to unlocking your data; change it and the data is worthless.

There is a warning message - see the screenshot.