This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

firefox crashes even when brand new install

  • 3 iimpendulo
  • 1 inayo le ngxaki
  • 9 views
  • Impendulo yokugqibela ngu FredMcD

emosun
emosun
more options

When I install firefox it installs fine , starts fine , but going to website will sometimes work but usually within the first minute it will crash. The crash is related to plugin container. If I completely uninstall flash player even it's app data files , then firefox will crash with a general error. I've also reinstalled firefox and it's own app data and it will still crash on basically any site that isn't just text. it will also crash simply accessing it's own troubleshooter. I'm using windows 7 which is the exact same install build and disk that running on my other machines and firefox works perfectly fine on those. Firefox also works perfectly fine on this same computer with the old hard drive installed. Other browsers like crome work fine as well.

For some reason firefox is refusing to work on this specific windows on this specific machine.

When I install firefox it installs fine , starts fine , but going to website will sometimes work but usually within the first minute it will crash. The crash is related to plugin container. If I completely uninstall flash player even it's app data files , then firefox will crash with a general error. I've also reinstalled firefox and it's own app data and it will still crash on basically any site that isn't just text. it will also crash simply accessing it's own troubleshooter. I'm using windows 7 which is the exact same install build and disk that running on my other machines and firefox works perfectly fine on those. Firefox also works perfectly fine on this same computer with the old hard drive installed. Other browsers like crome work fine as well. For some reason firefox is refusing to work on this specific windows on this specific machine.

All Replies (3)

FredMcD
FredMcD
more options

What is your computer system and Firefox?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
emosun
emosun Umnini wombuzo
more options

bp-b4a181d8-c281-4904-8833-746ed2161006 10/6/2016 10:34 AM bp-5fea93d3-fccb-4bc6-84ff-fe98f2161006 10/6/2016 10:34 AM bp-e66c998f-c7c3-4897-9ac3-dcb202161006 10/5/2016 10:33 PM bp-ed197b3d-6bdc-47ba-b918-96d3c2161006 10/5/2016 10:32 PM bp-456b1fe4-6584-4712-bfa4-42a442161006 10/5/2016 8:31 PM b925ca88-9718-4b61-b124-a0c465465d71 10/5/2016 8:30 PM bp-d0229350-aee8-4e6d-b87c-4bac82161005 10/5/2016 6:41 PM bp-d880eb79-291d-4345-82f1-d6dbc2161005 10/5/2016 6:19 PM bp-bd4b096a-8f34-4c95-bdee-2d9b82161005 10/5/2016 6:18 PM bp-a192c226-8c01-4635-b418-2bda72161005

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 7 OS Version 6.1.7600

Signature: wmt_StopThreading

atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 739018 NEW --- crash in mozilla::layers::DeviceManagerD3D9:: VerifyReadyForRendering @ wmt_StopThreading with Intel Xeon E5620

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration