This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

OpenH264 and Primetime and Widevine "will be installed shortly"...?

  • 2 iimpendulo
  • 5 inale ngxaki
  • 5 views
  • Impendulo yokugqibela ngu Guy.B

Guy.B
Guy.B
more options

I have tried to refresh Firefox and uninstall and reinstall, and have gone into about:config to fix, but I keep getting messages for OpenH264, and Primetime and Widevine Encryption that they "will be installed shortly. What should I do?

I have tried to refresh Firefox and uninstall and reinstall, and have gone into about:config to fix, but I keep getting messages for OpenH264, and Primetime and Widevine Encryption that they "will be installed shortly. What should I do?

Isisombulu esikhethiweyo

hi, please try to disable the scanning of ssl connections in bitdefender like it is described in https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_bitdefender (at least temporarily until the modules are getting installed).

Funda le mpendulo kwimeko leyo 👍 2

All Replies (2)

philipp
philipp
  • Moderator
more options

Isisombululo esiKhethiweyo

hi, please try to disable the scanning of ssl connections in bitdefender like it is described in https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_bitdefender (at least temporarily until the modules are getting installed).

Guy.B
Guy.B Umnini wombuzo
more options

Thanks. It worked like a charm!