This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

since update to 50.0 can no longer use Rapport

  • 2 iimpendulo
  • 3 inale ngxaki
  • 4 views
  • Impendulo yokugqibela ngu the-edmeister

msfirefox
msfirefox
more options

This question is for FireFox developers, maybe you can pass to the correct person.

Since updating FireFox to 50.0 the add-on Rapport (Trusteer Protection) will not work. Rapport is telling us to use another web browser. I used FireFox as my default browser, now I must use Explorer since Rapport will work on this browser. When will you be updating FireFox again so I can see if Rapport will operate on this browser. I use this for all sites I visit and mainly for banking. This product is supply by the Northwest Bank to use on there site for extra protection. Please advise for I like FireFox better then Explorer. Thanks, Sharon

This question is for FireFox developers, maybe you can pass to the correct person. Since updating FireFox to 50.0 the add-on Rapport (Trusteer Protection) will not work. Rapport is telling us to use another web browser. I used FireFox as my default browser, now I must use Explorer since Rapport will work on this browser. When will you be updating FireFox again so I can see if Rapport will operate on this browser. I use this for all sites I visit and mainly for banking. This product is supply by the Northwest Bank to use on there site for extra protection. Please advise for I like FireFox better then Explorer. Thanks, Sharon

All Replies (2)

Happy112
Happy112
more options

Hi   !
The next updates are scheduled:
2016-12-13 :   Firefox 50.0.1 2017-01-24 :   Firefox 51
See the   Rapid Release Plan :
https://wiki.mozilla.org/RapidRelease/Calendar

the-edmeister
the-edmeister
  • Moderator
more options

https://www.trusteer.com/en/firefox-50 Firefox version 50 is not currently supported.

The manner with which IBM chose to integrate Trusteer Rapport with Firefox makes it that their Rapport add-on for Firefox needs to be updated for every new version of Firefox. Looks IBM "dropped the ball" this time around with regards to their timing their development with the published (long in advance) schedule from Mozilla. As Happy already posted - https://wiki.mozilla.org/RapidRelease/Calendar - the schedule is posted into 2018.