This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Mozilla "Locks-up" for about 5 minutes when initially started CAUSE: McAfee addon extension

  • 6 iimpendulo
  • 1 inayo le ngxaki
  • 4 views
  • Impendulo yokugqibela ngu Wayne Mery

medic292
medic292
more options

When I start Mozilla, the page comes up and locks-up for about 5 minutes. After this time, sometimes shorter, sometimes longer the lock-up clears and the program is useable. Happens every time I close and reopen the program. Not sure if I have some corrupted files and need to reload Mozilla?

When I start Mozilla, the page comes up and locks-up for about 5 minutes. After this time, sometimes shorter, sometimes longer the lock-up clears and the program is useable. Happens every time I close and reopen the program. Not sure if I have some corrupted files and need to reload Mozilla?

Ilungisiwe ngu Wayne Mery

Isisombulu esikhethiweyo

Good. Can you then mark the topic as 'Solved' please? Thank you.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (6)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

medic292
medic292 Umnini wombuzo
more options

I have had the McAfee Security Suite that comes with the Cox system for years. However, this problem is recent, last 3-4 months. Thanks!

christ1
christ1
  • Top 25 Contributor
more options

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

medic292
medic292 Umnini wombuzo
more options

I did as you suggested. I disabled McAfee from the tool menu. IT WORKS!!! Thank you! Appreciate your help. -F

christ1
christ1
  • Top 25 Contributor
more options

Isisombululo esiKhethiweyo

Good. Can you then mark the topic as 'Solved' please? Thank you.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

medic292,

what version of McAfee? And what version of addon is shown in extensions?