Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Can no longer scroll smoothly.

  • 2 iimpendulo
  • 3 inale ngxaki
  • 5 views
  • Impendulo yokugqibela ngu zzyzzk

zzyzzk
zzyzzk
more options

Windows 7 Home Premium /SP1 64-bit Firefox 52.0.1 (32-bit)

I see that my Firefox on my computer is 32 bit and I have a 64-bit system. Should my Firefox be changed?

2nd question:

I used to be able to smoothly scroll, using the app "Smooth Scroll". Suddenly I could no longer do this beginning a few weeks ago.

I deleted Smooth Scroll, planning to reinstall it. I find that it apparently no longer exists, and instead added "Yet Another Smooth Scrolling".

No improvement.

I've used Firefox for years without this problem.

Scrolling up/down a webpage by putting my cursor on the vertical bar on the right of the page is a nightmare now - it moves in herky-jerky motions.

Please help.

Windows 7 Home Premium /SP1 64-bit Firefox 52.0.1 (32-bit) I see that my Firefox on my computer is 32 bit and I have a 64-bit system. Should my Firefox be changed? 2nd question: I used to be able to smoothly scroll, using the app "Smooth Scroll". Suddenly I could no longer do this beginning a few weeks ago. I deleted Smooth Scroll, planning to reinstall it. I find that it apparently no longer exists, and instead added "Yet Another Smooth Scrolling". No improvement. I've used Firefox for years without this problem. Scrolling up/down a webpage by putting my cursor on the vertical bar on the right of the page is a nightmare now - it moves in herky-jerky motions. Please help.

All Replies (2)

Scribe
Scribe
more options

Hi, most people use 32bit FF on a 64bit Windows system, but it's a personal choice, so if you want to change it you can - How do I tell if I have the 32-bit or 64-bit Firefox?

Make sure smooth scrolling is enabled in Options > Advanced (general).

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

zzyzzk
zzyzzk Umnini wombuzo
more options

I'll stick with the 32-bit Firefox I use. Just was wondering if that was an issue - apparently not.


"Make sure smooth scrolling is enabled in Options > Advanced (general)."

It is already.


What can I do for the un-smooth scrolling problem?

PS - The problem occurs on web pages - not on text files (offline) which scroll smoothly top to bottom, as web pages used to.

Ilungisiwe ngu zzyzzk