This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

videos wont play on android

  • 2 iimpendulo
  • 3 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu Steve40th396

jsissnon
jsissnon
more options

Attempting to play any video from any site and 3/4 of the video is covered with a grey block and the rest is scrambled. My device is SM-T217.

Others have had this issue with their specific devices and it appears to have been resolved for them. I would like Firefox to be able to play videos again on my device as well.

Attempting to play any video from any site and 3/4 of the video is covered with a grey block and the rest is scrambled. My device is SM-T217. Others have had this issue with their specific devices and it appears to have been resolved for them. I would like Firefox to be able to play videos again on my device as well.
Iqhotyoshelwe imifanekiso ekwisikrini

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I recommend you clear the Android application to free up memory on the device.

  1. From the Android home screen, open the application library and select the Settings app (the cogwheel).
  2. Select Storage
  3. Select Cached Data, this will clear the cached data for all apps.

I hope that this helps, but if not, please come back here and we can look into a different solution for you.

Steve40th396
Steve40th396
more options

It did not help clearing storage cache. When I hold my finger down it gives me an option to open in app. It will work on some sites, and it goes to VLC video app, on a few sites, not all. But, on the OEM browser within the samsung it will play video.