This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when I open a new tab it doesn't show the tiles anymore, instead it shows a search screen called "my converter"

  • 3 iimpendulo
  • 4 inale ngxaki
  • 6 views
  • Impendulo yokugqibela ngu Happy112

more options

When I click on a new tab, it no longer shows the tiles. Instead, it opens a new search screen with a "My Converter" option. I cannot find a the cogwheel icon that will allow me to include suggested sites. I am attaching a screenshot of what I see when I open a new tab. Any ideas for how to get my tiles back? Thanks so much!

When I click on a new tab, it no longer shows the tiles. Instead, it opens a new search screen with a "My Converter" option. I cannot find a the cogwheel icon that will allow me to include suggested sites. I am attaching a screenshot of what I see when I open a new tab. Any ideas for how to get my tiles back? Thanks so much!
Iqhotyoshelwe imifanekiso ekwisikrini

Isisombulu esikhethiweyo

Hi    !

That hmyquickconverter.com is a browserhijacker, that you will of course want to get rid off.

Go to the 3-bar menu => Addons => Extensions and look for any unfamiliar or suspicious looking extensions, like e.g.:

SafeSearch Incognito SearchAssist Incognito

When you find any :   remove them.

Also look in : 3-bar menu (or 'Tools') => Options => Advanced => Network tab => Under : 'Offline Web Content and User Data'

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

Especially for Mac : https://www.malwarebytes.com/mac/


Also see : https://malwarefixes.com/remove-search-hmyquickconverter-com/

Funda le mpendulo kwimeko leyo 👍 2

All Replies (3)

more options

Isisombululo esiKhethiweyo

Hi    !

That hmyquickconverter.com is a browserhijacker, that you will of course want to get rid off.

Go to the 3-bar menu => Addons => Extensions and look for any unfamiliar or suspicious looking extensions, like e.g.:

SafeSearch Incognito SearchAssist Incognito

When you find any :   remove them.

Also look in : 3-bar menu (or 'Tools') => Options => Advanced => Network tab => Under : 'Offline Web Content and User Data'

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

Especially for Mac : https://www.malwarebytes.com/mac/


Also see : https://malwarefixes.com/remove-search-hmyquickconverter-com/

more options

Thank you so much! I deleted three suspicious extensions and now my tabs are back to normal. I really appreciate you taking the time to help me.

more options

KJKL said

Thank you so much! I deleted three suspicious extensions and now my tabs are back to normal. I really appreciate you taking the time to help me.

My pleasure  !

I'm so glad that you got rid of that nuisance.

And : well done - you did a great job  !