This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Can't install my existing e-mail adres on Thunderbird

  • 1 phendula
  • 2 inale ngxaki
  • 5 views
  • Impendulo yokugqibela ngu Matt

Lynn18
Lynn18
more options

For my work i have to install multiple e-mail accounts on Thunderbird. We also have a manual that describes which outgoing and incoming server we have to use and all of the other information needed to complete installation. However the button 'done' isn't an option. I've tried re-test multiple times but nothing works. Thunderbird keeps saying 'Thunderbird failed to find settings for your e-mail account'.

For my work i have to install multiple e-mail accounts on Thunderbird. We also have a manual that describes which outgoing and incoming server we have to use and all of the other information needed to complete installation. However the button 'done' isn't an option. I've tried re-test multiple times but nothing works. Thunderbird keeps saying 'Thunderbird failed to find settings for your e-mail account'.

Isisombulu esikhethiweyo

I suggest you consult you employers IT people. Often that error is caused by an anti virus program malfunctioning and disabling the anti virus to find out may well upset the employers IT team.

Funda le mpendulo kwimeko leyo 👍 1

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Isisombululo esiKhethiweyo

I suggest you consult you employers IT people. Often that error is caused by an anti virus program malfunctioning and disabling the anti virus to find out may well upset the employers IT team.