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Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox occasionally will not load any pages at all and I have to manually restart it (close in task manager and start again).

  • 6 iimpendulo
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  • Impendulo yokugqibela ngu jmhbluenose

jmhbluenose
jmhbluenose
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When I'm using Firefox 57, it does this thing where no websites will load, it just shows the loading symbol on the left side of the tab. It does this even if I open a new window. When I close Firefox, it brings up a "Firefox is already running, but is not responding" error, and I have to close it from task manager. Then it loads up again fine, and works like normal for a few days, until I have to close and restart it again.

This happens most often when I'm streaming or playing something. The stream will work for a while and then suddenly stop, and no websites will load after that. Today, the stream in question is the BBC radio website, and it won't work for longer than 5 minutes before I have to restart firefox.

When I'm using Firefox 57, it does this thing where no websites will load, it just shows the loading symbol on the left side of the tab. It does this even if I open a new window. When I close Firefox, it brings up a "Firefox is already running, but is not responding" error, and I have to close it from task manager. Then it loads up again fine, and works like normal for a few days, until I have to close and restart it again. This happens most often when I'm streaming or playing something. The stream will work for a while and then suddenly stop, and no websites will load after that. Today, the stream in question is the BBC radio website, and it won't work for longer than 5 minutes before I have to restart firefox.

Ilungisiwe ngu jmhbluenose

Isisombulu esikhethiweyo

Note : there is a update to 57.0.1 So Help then About to try nd force it. Shut down Firefox and repeat if did not work before.

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Alternatively : Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.1 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Funda le mpendulo kwimeko leyo 👍 1

All Replies (6)

Shadow110
Shadow110
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Try : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Restart Firefox

Please let us know if this solved your issue or if need further assistance.

jmhbluenose
jmhbluenose Umnini wombuzo
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Hi,

Unfortunately, accessibility was already disabled. Any other ideas on how to fix it?

Thanks

WestEnd
WestEnd
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So how was FF57 installed or upgraded?

jmhbluenose
jmhbluenose Umnini wombuzo
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It was upgraded automatically from FF56.

Shadow110
Shadow110
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Isisombululo esiKhethiweyo

Note : there is a update to 57.0.1 So Help then About to try nd force it. Shut down Firefox and repeat if did not work before.

Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Alternatively : Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.1 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

jmhbluenose
jmhbluenose Umnini wombuzo
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This appears to have solved it. Thanks!