This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

i open firefox and only get a blank page. Wont search or anything

  • 1 phendula
  • 1 inayo le ngxaki
  • 4 views
  • Impendulo yokugqibela ngu FredMcD

liam0829
liam0829
more options

i open firefox and get ablank page. I click on the google, facebook,youtube tab and nothing happens nothing loads or opens if i try openning a support page it remains blank with url on what i have tried to open. I have refresh firefox but it on safe mode and uninstalled and re-download as well and nothing.

i open firefox and get ablank page. I click on the google, facebook,youtube tab and nothing happens nothing loads or opens if i try openning a support page it remains blank with url on what i have tried to open. I have refresh firefox but it on safe mode and uninstalled and re-download as well and nothing.

All Replies (1)

FredMcD
FredMcD
more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}