This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

my syncronized data from my login isnt transferring to my new pc

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Paul

prexecutivedental
prexecutivedental
more options

I have a new computer added and tried to sync, but I had forgotten my password to my sync and asked to change it. Upon doing so once I signed and tried to sync, nothing synced. Is there a way for me to restore all of that stored data. Especially my saved password, bookmarks and auto-fill information?

I have a new computer added and tried to sync, but I had forgotten my password to my sync and asked to change it. Upon doing so once I signed and tried to sync, nothing synced. Is there a way for me to restore all of that stored data. Especially my saved password, bookmarks and auto-fill information?

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.