This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I roll back an update

  • 3 iimpendulo
  • 1 inayo le ngxaki
  • 60 views
  • Impendulo yokugqibela ngu Wayne Mery

more options

The last update left Thunderbird very slow and sometimes unresponsive, I want to roll it back to the previous version I was running, I had no problem with it.

The last update left Thunderbird very slow and sometimes unresponsive, I want to roll it back to the previous version I was running, I had no problem with it.

Isisombulu esikhethiweyo

You may already have the installer for your previous version. Check your downloads folder.

If you don't have it, you can get it from here:

https://ftp.mozilla.org/pub/thunderbird/releases/

You may have to go searching for older versions of add-ons if any of them now prove to be incompatible.

Funda le mpendulo kwimeko leyo 👍 1

All Replies (3)

more options

Isisombululo esiKhethiweyo

You may already have the installer for your previous version. Check your downloads folder.

If you don't have it, you can get it from here:

https://ftp.mozilla.org/pub/thunderbird/releases/

You may have to go searching for older versions of add-ons if any of them now prove to be incompatible.

more options

Thank you, sweet and simple! I know I can't be the only person still running an old XP system, and version 52.0.* is a real dog on it.

more options

I can tell you with fairly high certainty that 52.x isn't causing your performance issue.

More likely is antivirus software not playing nice with version 52. The direct way to check this, is to start Windows in safe mode and if the problem is gone then you suspect a program that starts when Windows is started normally.

The two ways to solve this are a) set exclusions for Thunderbird in your AV software https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues b) delete the thunderbird PROGRAM folder and reinstall it from http://getthunderbird.com/