This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

up dated firefox now all saved favorite sites and all folders gone.upset now with firefox

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 3 views
  • Impendulo yokugqibela ngu FredMcD

braveart012
braveart012
more options

please help .firefox updated its self and now every thing I had sorted into folders and favorites sites saved etc etc has all gone. tried to get the firefox backup saved ones back but because its like new there is nothing in saved folder. all my saved items must be somewhere.is it possible to get them all back.should be a big sign up in a prominent place saying before updateing firefox make sure you have saved all your bookmarks and favorites etc things i have had these a long time and i loved to keep them . all gone gone .really upset with mozilla

please help .firefox updated its self and now every thing I had sorted into folders and favorites sites saved etc etc has all gone. tried to get the firefox backup saved ones back but because its like new there is nothing in saved folder. all my saved items must be somewhere.is it possible to get them all back.should be a big sign up in a prominent place saying before updateing firefox make sure you have saved all your bookmarks and favorites etc things i have had these a long time and i loved to keep them . all gone gone .really upset with mozilla

All Replies (2)

FredMcD
FredMcD
more options

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.140

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
more options

It sounds like Firefox did a refresh for some reason.

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible