This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

on bookmarking a page I can no longer 'choose' the option is limited to BK menu BK toolbar BK other .

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

mole111118
mole111118
more options

Until 2 days ago if I wanted to bookmark a page i hit 'star' in the toolbar and the bookmark window appeared. I could then add to a bookmark recently used or 'choose' from all my folders . Now two things are happening The recently used folders are often duplicated or more often BKmenu BK toolbar or BK other appears in the window and if I hit one of them the choose option appears but if I hit it it does not show my folders tio choose from but just goes back to the BKm ;BKt ot BK other . I can no longer choose . I have reset firefox ( a real pain ) but no change other than a pile of work to custonize again. It seems corrupted in some way but what do I do please?

Until 2 days ago if I wanted to bookmark a page i hit 'star' in the toolbar and the bookmark window appeared. I could then add to a bookmark recently used or 'choose' from all my folders . Now two things are happening The recently used folders are often duplicated or more often BKmenu BK toolbar or BK other appears in the window and if I hit one of them the choose option appears but if I hit it it does not show my folders tio choose from but just goes back to the BKm ;BKt ot BK other . I can no longer choose . I have reset firefox ( a real pain ) but no change other than a pile of work to custonize again. It seems corrupted in some way but what do I do please?

All Replies (2)

Shadow110
Shadow110
more options

Hi, please use one or the other : AdBlock 3.13.2 Adblock Plus 3.1

Please note you have errors in your Video Card Drivers : failures: [u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(100,29999) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(100,29999) Code: 0x80070057 format 0'] Suggest update if possible or reinstall your software.

This is a lot better than refreshing which is last resort. Please try with this though as it is the full version installer. Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

If still issues we can further help investigate if it is your profile causing the issue.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.