We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Delete and Detach attachment grayed out

  • 5 iimpendulo
  • 2 inale ngxaki
  • 3 views
  • Impendulo yokugqibela ngu dkemppai

dkemppai
dkemppai
more options

I get a lot of large attachments. Usually these don't need to be saved, however I like to save the email without the attachment. I do this by deleting or detaching the attachment.

However after a recent update, these features are now grayed out.

How do I get this feature back. My inbox is filling fast, and I don't want to necessarily delete the whole email, just the attachment.

Thanks, Dan

I get a lot of large attachments. Usually these don't need to be saved, however I like to save the email without the attachment. I do this by deleting or detaching the attachment. However after a recent update, these features are now grayed out. How do I get this feature back. My inbox is filling fast, and I don't want to necessarily delete the whole email, just the attachment. Thanks, Dan
Iqhotyoshelwe imifanekiso ekwisikrini

Isisombulu esikhethiweyo

So the message actually is signed. Thunderbird does not allow deleting or detaching attachments from signed messages. The reasoning is that this would break the signature regardless. Not every one agrees to that point of view though. A bug exists to change that behavior, but there's no progress on it. https://bugzilla.mozilla.org/show_bug.cgi?id=1282701

To be fair with the developers, there are more pressing problems than this, and resources are limited.

I'm facing exactly the same problem on my work computer. The (admittedly imperfect) workaround is to use Outlook to delete attachments.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

Are any of those email cryptographically signed?

dkemppai
dkemppai Umnini wombuzo
more options

Deleted...

Ilungisiwe ngu dkemppai

dkemppai
dkemppai Umnini wombuzo
more options

Ahhh, Hold on...

"This message is not encrypted", but The "Digital Signature is Not Valid".

So, maybe you are on to something. What more information will help?

Thanks, Dan

christ1
christ1
  • Top 25 Contributor
more options

Isisombululo esiKhethiweyo

So the message actually is signed. Thunderbird does not allow deleting or detaching attachments from signed messages. The reasoning is that this would break the signature regardless. Not every one agrees to that point of view though. A bug exists to change that behavior, but there's no progress on it. https://bugzilla.mozilla.org/show_bug.cgi?id=1282701

To be fair with the developers, there are more pressing problems than this, and resources are limited.

I'm facing exactly the same problem on my work computer. The (admittedly imperfect) workaround is to use Outlook to delete attachments.

dkemppai
dkemppai Umnini wombuzo
more options

Hi,

OK, yeah, now I understand the issue.

I'll just delete the whole email.

I get several of these 20+ mb attachments a week. Can't have them laying around filling the storage folders any more...

Thanks, Dan