This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Thunderbird appears to have deleted my passwords so I have to reenter them to send and receive messages. How to fix this?

Little_Old_Prof
Little_Old_Prof
more options

When I start Thunderbird now , it asks for my password, which I enter, and then Thunderbird downloads any messages. When I send a message, Thunderbird now asks for the outgoing password, which I enter, and then Thundebird sends the message. But now Thunderbird does not save the passwords. When I look at the list of saved passwords, only one is listed.

When I start Thunderbird now , it asks for my password, which I enter, and then Thunderbird downloads any messages. When I send a message, Thunderbird now asks for the outgoing password, which I enter, and then Thundebird sends the message. But now Thunderbird does not save the passwords. When I look at the list of saved passwords, only one is listed.

Isisombulu esikhethiweyo

I shut down and restarted, but this did not solved the problem. Again Thunderbird asked for my password. This time I clicked on the box to save the password. I realized this is not the Master Password. Now the passwords are saved, so I expect the problem is solved, but I don't know why the passwords were deleted.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (1)

Little_Old_Prof
Little_Old_Prof Umnini wombuzo
more options

Isisombululo esiKhethiweyo

I shut down and restarted, but this did not solved the problem. Again Thunderbird asked for my password. This time I clicked on the box to save the password. I realized this is not the Master Password. Now the passwords are saved, so I expect the problem is solved, but I don't know why the passwords were deleted.