This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

My thunderbird freezes when I try to write an email after I set up my HTML signature

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Matt

Crocolux
Crocolux
more options

Hello Thunderbirdians,

I have an issue, since I just installed the new version of Thunderbird the email writing window freezes. Essentially, this started after I set up my HTML email signature, find below a couple of tests I did

- Email without HTML signature: Works fine - Email with HTML signature: Freezes - Email with the signature using a file: Works fine but does not load the signature

Therefore I am a bit lost as I have never had issues on the previous versions

I run Thunderbird 60.2.1 on a Dell Inspiron 13 - 5379 Series (i5, 8GB RAM DDR3, SSD 256GB - therefore I reckon it is not a hardware issue) I just got the computer less than a week ago

Please help me. PS I have no crash report

Hello Thunderbirdians, I have an issue, since I just installed the new version of Thunderbird the email writing window freezes. Essentially, this started after I set up my HTML email signature, find below a couple of tests I did - Email without HTML signature: Works fine - Email with HTML signature: Freezes - Email with the signature using a file: Works fine but does not load the signature Therefore I am a bit lost as I have never had issues on the previous versions I run Thunderbird 60.2.1 on a Dell Inspiron 13 - 5379 Series (i5, 8GB RAM DDR3, SSD 256GB - therefore I reckon it is not a hardware issue) I just got the computer less than a week ago Please help me. PS I have no crash report

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.