This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Problem with instructions on web site

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 8 views
  • Impendulo yokugqibela ngu Wayne Mery

MilusC
MilusC
more options

On the web site https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data, in the section "Backing up a profile", the instructions say: - Shut down Thunderbird. - Locate your profile folder, as explained above. - Go to one level above your profile's folder, i.e. to %APPDATA%\Thunderbird\Profiles\ - Right-click on your profile folder (e.g. xxxxxxxx.default), and select Copy.

If I "go to one level above" I cannot "right-click on your profile folder". Confusing.

In order to make a backup copy of my Profile, should I copy the "Profile" folder or copy the "wf4j06jp.default" folder?

On the web site https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data, in the section "Backing up a profile", the instructions say: - Shut down Thunderbird. - Locate your profile folder, as explained above. - Go to one level above your profile's folder, i.e. to %APPDATA%\Thunderbird\Profiles\ - Right-click on your profile folder (e.g. xxxxxxxx.default), and select Copy. If I "go to one level above" I cannot "right-click on your profile folder". Confusing. In order to make a backup copy of my Profile, should I copy the "Profile" folder or copy the "wf4j06jp.default" folder?

Ilungisiwe ngu Wayne Mery

All Replies (2)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Copy of "wf4j06jp.default" is OK (if there's only one folder in Profiles).

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

@Milusc, thanks for pointing out the error. I will make the change