This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I create a new folder in my imap, my colleague can see it, but if she creates a new folder, it doens't appear on my console. The new folder exists online.

  • 1 phendula
  • 1 inayo le ngxaki
  • 10 views
  • Impendulo yokugqibela ngu sfhowes

more options

Hi, I have an Imap mailaccount, sharing this account with a colleague. We both have our own device. The documents and folders synchronise perfectly, except for this 1 thing. When I create a new folder in my imap, my colleague can see it, but if she creates a new folder, it doens't appear on my console. The new folder my colleague created, exists online. So there seems to be a security-setting in my mailaccount in not automatically accepting new folders created elsewhere. I have a macbook air and use thunderbird, imap. Who can help me out?

Hi, I have an Imap mailaccount, sharing this account with a colleague. We both have our own device. The documents and folders synchronise perfectly, except for this 1 thing. When I create a new folder in my imap, my colleague can see it, but if she creates a new folder, it doens't appear on my console. The new folder my colleague created, exists online. So there seems to be a security-setting in my mailaccount in not automatically accepting new folders created elsewhere. I have a macbook air and use thunderbird, imap. Who can help me out?

All Replies (1)

more options

If you right-click the account in the folder pane, Subscribe, then click Refresh, does the missing folder appear in the list to check (subscribe)?