This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Add-Ons get removed frequently then reappear automatically after some time

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu FredMcD

Scarletti19
Scarletti19
more options

Hello,

I have some add-ons enabled. Frequently like in some weeks or a month, all the add-ons get automatically removed and the message that 'your added add-ons aren't supported anymore' appears. Then I go to the addons website and I see that the same add-ons are already added and just 'remove' option appears for the same add-ons.

But then when I go to my add-ons list, the same addons don't appear. After a day or restarting browser/PC, the addons then automatically appear. This time it's been a day, and I don't remember all of my old-addons. But the addons aren't appearing and it's really been a very annoying issue.

Any help on it?

Hello, I have some add-ons enabled. Frequently like in some weeks or a month, all the add-ons get automatically removed and the message that 'your added add-ons aren't supported anymore' appears. Then I go to the addons website and I see that the same add-ons are already added and just 'remove' option appears for the same add-ons. But then when I go to my add-ons list, the same addons don't appear. After a day or restarting browser/PC, the addons then automatically appear. This time it's been a day, and I don't remember all of my old-addons. But the addons aren't appearing and it's really been a very annoying issue. Any help on it?

Isisombulu esikhethiweyo

There was a certificate issue involving the add-ons. Firefox version 66.0.4 May 5, 2019 fixes the add-on certificate issue.

It may take a little longer for beta versions.

https://support.mozilla.org/en-US/questions/1258165#answer-1218833 fixed the issue for my v54.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Isisombululo esiKhethiweyo

There was a certificate issue involving the add-ons. Firefox version 66.0.4 May 5, 2019 fixes the add-on certificate issue.

It may take a little longer for beta versions.

https://support.mozilla.org/en-US/questions/1258165#answer-1218833 fixed the issue for my v54.