This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox/android signs in but always has the red 'Your account needs to be verified' box, and refuses to sync - despite working elsewhere.

  • 8 iimpendulo
  • 1 inayo le ngxaki
  • 10 views
  • Impendulo yokugqibela ngu Paul

more options

Version: 68.8.0 Firefox for Android Release

May 5, 2020

Firefox account is verified and syncs on Linux (Debian, firefox esr). On android (actually android compat on sailfishos) the account can be signed into but is always flagged as requiring verification. Have purged app data to no avail. Tapping the box does not send a verification email. Not sure what else to try.

Version: 68.8.0 Firefox for Android Release May 5, 2020 Firefox account is verified and syncs on Linux (Debian, firefox esr). On android (actually android compat on sailfishos) the account can be signed into but is always flagged as requiring verification. Have purged app data to no avail. Tapping the box does not send a verification email. Not sure what else to try.

All Replies (8)

more options

Hi

Is the verification email landing in a spam folder, either at your email account or in your email client (such as Thunderbird or Outlook)?

more options

Seburo said

Hi Is the verification email landing in a spam folder.

No. As far as I can tell none is ever generated as the account _is already verified_ : As mentioned above it works and syncs on all my laptops & logs in both here and on all devices.

more options

Is this device where it is not working the only SailfishOS device that you are trying to connect to your Firefox Account?

I am thinking that there is something at an operating system level that is not quite supported for Firefox for Android.

more options

Maybe but it is strange... It can see the account and even gets the user icon. And the account shows up as logged in, ie there's a registered session for it. Very frustrating.

more options

I'll dig up my old sailfish device and try it there.

more options

Okay, happy to look into this further as required.

more options

Appears to work with the new firefox.com/pair mechanism.

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.