Hello guys

    Download Malwarebytes Support Tool
   
   
   Once the file is downloaded, open your Downloads folder/location of the downloaded file
   Double-click mb-support xxx.xx.exe to run the report
       You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
       
   Place a checkmark next to Accept License Agreement and click Next
   You will be presented with a page stating, "Get Started!"

   Do NOT use the button “Start repair” !
   Click the Advanced tab on the left column
   
   Click the Gather Logs button
   
   A progress bar will appear and the program will proceed with getting logs from your computer
  
   Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
   Please attach the ZIP file in your next reply.

Yes, have completed this already. Have a ticket number, etc. Have advised malwarebytes support that it appears that add-ons are causing the issue.

N

Hi rotthestop,

Try Refreshing your Browser:-

• To do this, click the menu button at the top right corner of the Firefox window.

• Click the “Help” option near the bottom of the menu.

• Click the “Troubleshooting Information” option in the Help menu.

• Click the “Refresh Firefox” button at the top right corner of the Troubleshooting Information page.

• You’ll be warned that this will remove your browser add-ons, reset your customizations, and revert other browser data to the default settings. Click “Refresh Firefox” to confirm you want to make these changes.

If it doesn't solved your problem, then feel free to ask in Reply Section. Thanks for raising your question in Mozilla Support Forum.

Thanks for that. Did the refresh, added back most of the add-ons (it was time for a culling anyway), moved profile and crash files to D drive from C drive. No ransomware alerts from Malwarebytes. All now appears good. It still may have been a rouge add-on but I don't intend to find out. Been surfing well for the last couple of hours.

Cheers

N

hello,

To uninstall Firefox, follow these steps:

• Close Firefox (if Firefox is open): Click the Firefox menu and select Exit. ...
• Click the Windows Start button and select Control Panel.
• In the Control Panel window, click on Add or Remove Programs. ...
• From the list of currently installed programs, select Mozilla Firefox.
• From the list of currently installed programs, select Mozilla Firefox.
• To begin the uninstall, click the Uninstall button at the top of the list.
• In the Mozilla Firefox Uninstall Wizard that opens, click Next.
• Click Uninstall.
• If Firefox is still open, you must close Firefox to proceed with the uninstall.
• Click Finish.
• To remove other files and folders that may not be removed by the uninstall, you must manually delete the Firefox installation folder, which is located in one of these locations by default:

C:\Program Files\Mozilla Firefox

C:\Program Files (x86)\Mozilla Firefox

for install firefox visit link:

[https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-win...]

I hope resolve your problem then reply back to me.

Thank you for asked Question in Mozilla .

Regard,

Arman

Maybe take this up to Malwarebytes support.

Thanks for that. Did the refresh, added back most of the add-ons (it was time for a culling anyway), moved profile and crash files to D drive from C drive. No ransomware alerts from Malwarebytes. All now appears good. It still may have been a rouge add-on but I don't intend to find out. Been surfing well for the last couple of hours. Cheers N

If your problem has been solved, then mark it as solved.