This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla freezes computer

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 4 views
  • Impendulo yokugqibela ngu cor-el

more options

After lastest update for win 10 when i tried to open mozilla it just completly froze my computer(and didn't open). Reinstaling it didn't help.

After lastest update for win 10 when i tried to open mozilla it just completly froze my computer(and didn't open). Reinstaling it didn't help.

All Replies (2)

more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case other software (services/drivers) is causing problems.