Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox won’t sync across iOS (iPad) and Desktop (PC)

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Eve

Luke
Luke
more options

No matter what I’ve tried, Firefox isn’t syncing any of my data between Firefox iOS on my iPad and Firefox Desktop on my PC. It's synced data in the past, but doesn't appear to have synced anything in a while.

Here’s what I’ve tried:

  • Manually syncing
  • Ensuring Firefox on both devices are up-to-date (they are)
  • Logging out from both devices and logging back in
  • Disabling and re-enabling sync
  • Restarting both devices

Would deleting my account and restoring it be a potential solution? Because I'm afraid of potentially losing all my data, I would only commit to this as a last resort.

I would also like to note that I had to perform a fresh installation of Windows about 2 months ago on my Desktop. Could this be part of the issue?

I’m at a loss here, so any and all information would be appreciated. Thank you!

No matter what I’ve tried, Firefox isn’t syncing any of my data between Firefox iOS on my iPad and Firefox Desktop on my PC. It's synced data in the past, but doesn't appear to have synced anything in a while. Here’s what I’ve tried: * Manually syncing * Ensuring Firefox on both devices are up-to-date (they are) * Logging out from both devices and logging back in * Disabling and re-enabling sync * Restarting both devices Would deleting my account and restoring it be a potential solution? Because I'm afraid of potentially losing all my data, I would only commit to this as a last resort. I would also like to note that I had to perform a fresh installation of Windows about 2 months ago on my Desktop. Could this be part of the issue? I’m at a loss here, so any and all information would be appreciated. Thank you!

Ilungisiwe ngu Luke

All Replies (1)

Eve
Eve
more options

This might be worth submitting as a bug on bugzilla.mozilla.org or here https://github.com/mozilla-mobile/firefox-ios/issues?