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Firefox opening a new browser/window

irn89
irn89
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I have Firefox pinned to my taskbar. This is how I open Firefox. It has Yahoo as my homepage, all my bookmarks and add-ons.

I also have an icon on my desktop. When I open that it does not have Yahoo as my homepage, my bookmarks and the same the add-ons.

When I click a link in a word doc or something outside of the opened browser, from my taskbar, a new browser/window opens. It goes to the site fine, but again it goes to new browser/window.

In both the above instances you will see an extra Firefox icon in the taskbar. The one on the right is the new browser/window.

I also have attached pics of what is occurring with each of the icons.

So, what gives and how to fix it?

Thank you, Irv

I have Firefox pinned to my taskbar. This is how I open Firefox. It has Yahoo as my homepage, all my bookmarks and add-ons. I also have an icon on my desktop. When I open that it does not have Yahoo as my homepage, my bookmarks and the same the add-ons. When I click a link in a word doc or something outside of the opened browser, from my taskbar, a new browser/window opens. It goes to the site fine, but again it goes to new browser/window. In both the above instances you will see an extra Firefox icon in the taskbar. The one on the right is the new browser/window. I also have attached pics of what is occurring with each of the icons. So, what gives and how to fix it? Thank you, Irv
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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Irv, you definitely have multiple Firefox profiles, but what I wonder is whether you might have multiple installations of Firefox.

In each of the different windows, could you call up the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, please compare:

(1) Application Binary row

Where is your main installation and where is the other one? For example:

  • Current 64-bit program folder: C:\Program Files\Mozilla Firefox\firefox.exe
  • Legacy 32-bit program folder: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Do you have multiple installations?

(2) Profile Folder row

The part after the last . is the most interesting part. Please make a note of the name of your main profile for future reference.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Thread continued here: https://support.mozilla.org/questions/1296826