We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Toad-Hall

more options

I am using Thunderbird V 78.3.3 (32 Bit) which is up to date on a Windows 7 Ultimate '(64 Bit)' Would this cause any problems. I am scared to upgrade to 64 Bit for fear I may lose all my emails.

I am using Thunderbird V 78.3.3 '''''(32 Bit)''''' which is up to date on a Windows 7 Ultimate ''''(64 Bit)'''' Would this cause any problems. I am scared to upgrade to 64 Bit for fear I may lose all my emails.

Isisombulu esikhethiweyo

As your computer is a 64 bit this means you can use either Thunderbird win32 or win64. This means you are perfectly ok to continue using that 32bit version, but you can change if you prefer.

The program itself would be installed in the same location, so you would need to uninstall 32 version before installing 64 version. Thunderbird program is automatically installed in the default location:

  • C:\Program Files (x86)\Mozilla Thunderbird

So if you want to uninstall, go to the above location and delete the 'Mozilla Thunderbird' folder. Obviously, Thunderbird would need to be closed first. Then empty the desktop 'Recycle bin'.

The Thunderbird program is completely separate from the Thunderbird profiles which are stored in an entirely different location. Thunderbird profiles are stored here:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\'profile name' folder

If you have not created a backup copy then it would be advisable to create one. Exit Thunderbird and go the above location and copy the 'Thunderbird' folder to a suitable location eg: external drive. You can also locate the profile via Thunderbird prior to closing Thunderbird.

  • Menu app icon > Help > Troubleshooting Information
  • Under 'Application Basics' section about 8th in list is 'Profile Folder' - click on the 'Open Folder' button.
  • Exit Thunderbird.
  • Go up the directory until you are in the 'Roaming' folder and then copy the 'Thunderbird' folder.

Thunderbird can be downloaded from here:

Additional information:

Funda le mpendulo kwimeko leyo 👍 0

All Replies (1)

more options

Isisombululo esiKhethiweyo

As your computer is a 64 bit this means you can use either Thunderbird win32 or win64. This means you are perfectly ok to continue using that 32bit version, but you can change if you prefer.

The program itself would be installed in the same location, so you would need to uninstall 32 version before installing 64 version. Thunderbird program is automatically installed in the default location:

  • C:\Program Files (x86)\Mozilla Thunderbird

So if you want to uninstall, go to the above location and delete the 'Mozilla Thunderbird' folder. Obviously, Thunderbird would need to be closed first. Then empty the desktop 'Recycle bin'.

The Thunderbird program is completely separate from the Thunderbird profiles which are stored in an entirely different location. Thunderbird profiles are stored here:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\'profile name' folder

If you have not created a backup copy then it would be advisable to create one. Exit Thunderbird and go the above location and copy the 'Thunderbird' folder to a suitable location eg: external drive. You can also locate the profile via Thunderbird prior to closing Thunderbird.

  • Menu app icon > Help > Troubleshooting Information
  • Under 'Application Basics' section about 8th in list is 'Profile Folder' - click on the 'Open Folder' button.
  • Exit Thunderbird.
  • Go up the directory until you are in the 'Roaming' folder and then copy the 'Thunderbird' folder.

Thunderbird can be downloaded from here:

Additional information: