This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird stops responding

  • 1 phendula
  • 1 inayo le ngxaki
  • 3 views
  • Impendulo yokugqibela ngu sfhowes

more options

Thunderbird stops responding at least twice each time I open it, especially bad when first starting the computer. I have to quit the program in the task manager in order to close and try again. Version 78.4.0 running on Windows 8.1. This problem seems to get worse with each new Thunderbird update. Any ideas how to get this to stop? No such problems on my Windows 10 machine. Operating system is up-to-date.

Thunderbird stops responding at least twice each time I open it, especially bad when first starting the computer. I have to quit the program in the task manager in order to close and try again. Version 78.4.0 running on Windows 8.1. This problem seems to get worse with each new Thunderbird update. Any ideas how to get this to stop? No such problems on my Windows 10 machine. Operating system is up-to-date.

Ilungisiwe ngu Wayne Mery

All Replies (1)

more options

Test for the effect of startup apps such as antivirus (what is it on this PC?) by running Windows in safe mode, then see if TB still hangs.

https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/