Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My account was hacked. Very weird. Lost bookmarks. I really need them back!

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 3 views
  • Impendulo yokugqibela ngu FredMcD

more options

My bookmarks have been lost. I think they're gone forever. I really needed them for work. A certain person hacked into my 1password account. I know it's "impossible" but not if someone knows you and is determined and smart. Anyway, he changed the email associated with my account, but not the password. I had to restore my computer. I downloaded Firefox and was logging in. I was prompted to enter the "original" email. Huh? I tried various ways to access my account using the email I knew was the right one to no avail. I had a recovery key, but no place to enter it. I was told I'd be sent an email. No.

A different email worked. But my bookmarks are gone. Any ideas on how i can recover them? I really need the bookmarks. And why would they disappear if the password wasn't changed?

I hope I missed something - like a created a second account without realizing it. Thanks for your help.

My bookmarks have been lost. I think they're gone forever. I really needed them for work. A certain person hacked into my 1password account. I know it's "impossible" but not if someone knows you and is determined and smart. Anyway, he changed the email associated with my account, but not the password. I had to restore my computer. I downloaded Firefox and was logging in. I was prompted to enter the "original" email. Huh? I tried various ways to access my account using the email I knew was the right one to no avail. I had a recovery key, but no place to enter it. I was told I'd be sent an email. No. A different email worked. But my bookmarks are gone. Any ideas on how i can recover them? I really need the bookmarks. And why would they disappear if the password wasn't changed? I hope I missed something - like a created a second account without realizing it. Thanks for your help.

Isisombulu esikhethiweyo

Note: It would be best to change all passwords and check your profile data on all sites listed.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

more options

Restore Bookmark Backups

Firefox automatically makes backups of the bookmarks. These are stored in the bookmarkbackups folder.

Open the Bookmarks Manager; Press the Alt or F10 key to bring up the toolbar, and select Bookmarks. Hot key is <Control> (Mac=<Command>) <Shift> B.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Restore. From the list, pick the file you want and click it.

The backups are stored in a jsonlz4 file named something like this; bookmarks-2016-06-29_1424_enD1GTH ya0JmicnYWg4V4g==.jsonlz4

In this example; 2016-06-29 = date created, 1424 = number of entries.

https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

https://support.mozilla.org/kb/forum-response-recover-bookmarks-after-update

more options

Isisombululo esiKhethiweyo

Note: It would be best to change all passwords and check your profile data on all sites listed.