This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I cannot make a payment on Google Ads.

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu FredMcD

roypen
roypen
more options

Hi,

I cannot make a payment on Google Ads using my credit card. I've noticed that when I'm doing it on Chrome, the card verification window pops up and I'm able to make a payment. No windows or tabs appear on Firefox when I'm making payment. The only information I receive is: "We could not process your payment for the amount of... " The bank has not recorded any payment attempts. I've tried to turn off enhanced tracking protection, block pop-up etc.

Hi, I cannot make a payment on Google Ads using my credit card. I've noticed that when I'm doing it on Chrome, the card verification window pops up and I'm able to make a payment. No windows or tabs appear on Firefox when I'm making payment. The only information I receive is: "We could not process your payment for the amount of... " The bank has not recorded any payment attempts. I've tried to turn off enhanced tracking protection, block pop-up etc.

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.