This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

I am no longer able to print to a PDF file using Microsoft Print to PDF

  • 5 iimpendulo
  • 1 inayo le ngxaki
  • 2 views
  • Impendulo yokugqibela ngu annevw.aw

annevw.aw
annevw.aw
more options

I save many items and documents as PDF files using the Microsoft Print to PDF option, rather than physically printing on my printer. This worked fine for quite some time. This option no longer works when I am using Firefox, but it still works if I use Chrome.

I would rather not have to switch to Chrome whenever I want to print something to a PDF file.

How can I resolve this?

I save many items and documents as PDF files using the Microsoft Print to PDF option, rather than physically printing on my printer. This worked fine for quite some time. This option no longer works when I am using Firefox, but it still works if I use Chrome. I would rather not have to switch to Chrome whenever I want to print something to a PDF file. How can I resolve this?

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Post a screenshot of this issue. When you say "no longer works", what does that mean? Are you getting an error message?

annevw.aw
annevw.aw Umnini wombuzo
more options

Basically, the option is disabled. That is evident as soon as I select Microsoft Print to PDF, and the options to print or apply are no longer enabled. Here's the screenshot. No error message.

Jonathan Watt
Jonathan Watt
more options

That's very strange. Can you report this to the developers at https://bugzilla.mozilla.org/ so that we can track this issue?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can you verify this? See screenshot

annevw.aw
annevw.aw Umnini wombuzo
more options

I have verified that Microsoft Print to PDF is enabled (see screenshot), which makes sense, as it works from Chrome, just not Firefox.

I could try uninstalling and reinstalling Microsoft Print to PDF if that might help, but as it works in Chrome, I'm not sure that is the problem.