This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

firefox not responding

  • 1 phendula
  • 1 inayo le ngxaki
  • 3 views
  • Impendulo yokugqibela ngu FredMcD

lbeckoes
lbeckoes
more options

I have been using firefox but now nothing will open. When I try to download a document it downloads in firefox and then it won't open;-( I can't get it to download in PDF

I have been using firefox but now nothing will open. When I try to download a document it downloads in firefox and then it won't open;-( I can't get it to download in PDF

All Replies (1)

FredMcD
FredMcD
more options

What's your computer system and Firefox version?

Is this with all websites/pages, some, a few?

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.