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E-mail send not working

  • 1 phendula
  • 1 inayo le ngxaki
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  • Impendulo yokugqibela ngu AgnesRM

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When I try and send a message I get this message:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Connection refused - OXSUS003_101 - https://postmaster-oxsus.vadesecure.com/#OXSUS003_101.

I can receive messages just fine, my problem just started this morning. Mike M.

When I try and send a message I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Connection refused - OXSUS003_101 - https://postmaster-oxsus.vadesecure.com/#OXSUS003_101. I can receive messages just fine, my problem just started this morning. Mike M.

All Replies (1)

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The problem seems to be that your email has been blacklisted. See specific error message listed here https://postmaster-oxsus.vadesecure.com/ I think you may need to check spam lists to see if your IP address is blacklisted elsewhere, which may provide confirmation and tips on what to do, or connect with your email service provider to ask for help with that.