Firefox crash consistently
Hello,
For a few weeks now, I have a lot of crash when using firefox (I'm on windows 10). Not the whole application is crashing, just the current tab that I'm browsing. It said that a random error occured and offer me to reload the tab. It then works but crash again a few moment later (irregular). I tried to update my drivers, to uninstall and reinstall firefox (even did a full wipe of the app and its files before installing again), I tried some old firefox versions but I always have the same issue.
When I check the event viewer I have these kind of error for firefox.exe : Faulting application name: firefox.exe, version: 96.0.3.8061, time stamp: 0x61f17d54 Faulting module name: xul.dll, version: 96.0.3.8061, time stamp: 0x61f17d85 Exception code: 0xc0000005 Fault offset: 0x0000000001e75563 Faulting process id: 0x1a84 Faulting application start time: 0x01d81552ce22efba Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\xul.dll Report Id: 6154e84a-b617-4067-a5f6-b49760fffb03 Faulting package full name: Faulting package-relative application ID:
Also : Faulting application name: firefox.exe, version: 96.0.3.8061, time stamp: 0x61f17d54 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x000023b9195c61f0 Faulting process id: 0x530 Faulting application start time: 0x01d815a90b9d30db Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 8eb2ef4f-ee3e-4e92-b25b-37f1e1c6eec0 Faulting package full name: Faulting package-relative application ID:
Any idea on how to solve my problem please ?
Thanks in advance
All Replies (20)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hello,
The errors are :
bp-6c6c71bb-0202-4f97-9bf2-70c1b0220130 30/01/2022, 14:04
bp-92d0daa1-24d1-4cea-bea0-c1e530220130 30/01/2022, 14:04
bp-94b61586-008c-4e1c-a45a-97cfb0220129 29/01/2022, 09:33
bp-06909e17-9d3b-43d6-9123-49d3a0220128 28/01/2022, 23:25
bp-166d2051-fde6-488d-a474-747c10220128 28/01/2022, 21:30
Note: not all errors can be send, when I clicl on "send" on some error it just said it failed.
Have you tried running Windows in Safe Mode to see if it crashes? What security software are you running?
Yea I did several times but I always have the same errors
queroladrien said
Note: not all errors can be send, when I clicl on "send" on some error it just said it failed.
When a crash report fails to submit, it means the servers decided they don’t need that report.
About:Throttling “You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." ++++++++++++++++++++++++++++++++++++++++++++++++++++ Bug 1662317 About Throttling Steps to reproduce:
My Firefox crashed but did not submit the crash report.
Actual results:
I tried to manually send the report, and the system gave me the message: About Throttling
Expected results:
If Mozilla does not need the report, I, the user, still want to know what happened. How else can I fix or understand what went wrong?
bp-6c6c71bb-0202-4f97-9bf2-70c1b0220130 = Uptime 112 seconds (1 minute and 52 seconds) Signature: js::NativeSetProperty<T>
Windows Error Reporting 1
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC +++++++++++++++++++++++++++++++++++++++++++++++ bp-92d0daa1-24d1-4cea-bea0-c1e530220130 Signature: RefPtr<T>::~RefPtr
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++++++++++ bp-94b61586-008c-4e1c-a45a-97cfb0220129 = Uptime 57 seconds Signature: js::GetPropertyKeys
Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION +++++++++++++++++++++++++++++++++++++++++++++++++ bp-06909e17-9d3b-43d6-9123-49d3a0220128 Signature: @0x0
Windows Error Reporting 1
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
Attention Sumo's there are over 10 related bug reports +++++++++++++++++++++++++++++++++++++++++ bp-166d2051-fde6-488d-a474-747c10220128 = Uptime 15 seconds Signature: selectors::matching::matches_complex_selector_internal<T>
Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION
This is for Sumo's Related Bugs 1404293 NEW --- Crash in selectors::matching::matches_complex_selector_internal<T>
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address box.
I created a new profile just now, but I feel like it's the same as uninstalling firefox with all its files no ?
Anyway, I'll see if I get the bug again
Ok I got the same crash just now when opening Youtube
The error :
bp-c0f1d2f6-86b3-4def-bf2a-c88a20220130
Another : bp-2071b4aa-83c8-47f8-86b2-d0bb30220130
Ilungisiwe ngu queroladrien
queroladrien said
Yea I did several times but I always have the same errors
Windows in Safe Mode? What security software are you running?
Ilungisiwe ngu jonzn4SUSE
Windows in safe mode and just Windows defender.
queroladrien said
I created a new profile just now, but I feel like it's the same as uninstalling firefox with all its files no ?
No. Creating a new profile is a quick way to see if the problem is in the old profile. The Firefox program is not changed.
bp-c0f1d2f6-86b3-4def-bf2a-c88a20220130 = Uptime 377 seconds (6 minutes and 17 seconds) Signature: mozilla::dom::SVGPathElement::AddSizeOfExcludingThis
Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE +++++++++++++++++++++++++++++++++++++++ bp-2071b4aa-83c8-47f8-86b2-d0bb30220130 Signature: selectors::matching::matches_complex_selector_internal<T>
Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION
This is for Sumo's Related Bugs 1404293 NEW --- Crash in selectors::matching::matches_complex_selector_internal<T>
Ok so the problem is with my pc then ?
The crashes are all over the place. This could mean the system is having issues with the RAM.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources
MemTest
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
Control Panel -> System -> Advanced -> Performance -> Settings
If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}
Hello,
Sorry I'm having troubles installing that on a usb. For some reason it won't boot because it doesn't recognize my usb key.
Is there a way to check the ram memory without having to make a bootable out a usb key ?
You should contact MemTest support.
I finally managed to run the test, and it said that there are no problem (100% ok)
Are you still having problems?
Many have reported issues using the 64bit Firefox.
Install the 32bit version from;
Download Firefox For All languages And Systems {web link}
Yes, sometimes it's like a crash every 5min, some other time I don't have crashes for hours.