This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Sites like discord and webex not prompting for mic/video and not allowing on my firefox, but on new profile works fine

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu 6op4h3s5a

6op4h3s5a
6op4h3s5a
more options

Sites like discord and webex meetings are not letting me use my microphone or webcam, not even prompting me for it. When trying to use discord mic I get this message (image attached). I created a new firefox profile with default setting and it works fine. I disabled add ons and still not working, also my mic and camera permissions are fine and work with other sites.

Sites like discord and webex meetings are not letting me use my microphone or webcam, not even prompting me for it. When trying to use discord mic I get this message (image attached). I created a new firefox profile with default setting and it works fine. I disabled add ons and still not working, also my mic and camera permissions are fine and work with other sites.
Iqhotyoshelwe imifanekiso ekwisikrini

Isisombulu esikhethiweyo

I fixed it, turns out it was having WebRTC disabled that was causing this. Note that having WebRTC enabled can cause IP address leaks while using a vpn, so be weary to keep it disabled if you want to avoid this. Here is a more detailed explanation on it: https://mullvad.net/en/help/webrtc/

To turn it back on do this: 

   Type "about:config" into the address bar and hit Enter.
   Click the button "I accept the risk!".
   Type media.peerconnection.enabled in the search bar. Only one entry should appear.
   If media.peerconnection.enabled is set to false, then set it to true

If it was already set to true in config, you may also have an extension/add-on blocking webRTC, so i would suggest running firefox in troubleshoot mode to see if sites work with your extensions disabled, if so try to find out which one is blocking it.

If none of these worked your problem may have to do with something else other than WebRTC

Funda le mpendulo kwimeko leyo 👍 1

All Replies (1)

6op4h3s5a
6op4h3s5a Umnini wombuzo
more options

Isisombululo esiKhethiweyo

I fixed it, turns out it was having WebRTC disabled that was causing this. Note that having WebRTC enabled can cause IP address leaks while using a vpn, so be weary to keep it disabled if you want to avoid this. Here is a more detailed explanation on it: https://mullvad.net/en/help/webrtc/

To turn it back on do this: 

   Type "about:config" into the address bar and hit Enter.
   Click the button "I accept the risk!".
   Type media.peerconnection.enabled in the search bar. Only one entry should appear.
   If media.peerconnection.enabled is set to false, then set it to true

If it was already set to true in config, you may also have an extension/add-on blocking webRTC, so i would suggest running firefox in troubleshoot mode to see if sites work with your extensions disabled, if so try to find out which one is blocking it.

If none of these worked your problem may have to do with something else other than WebRTC