Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Can't change email address or add secondary email address in Firefox account without access to gmail

  • 3 iimpendulo
  • 0 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Dropa

macusr120
macusr120
more options

Can't change email address or add secondary email address in Firefox account without access to gmail. Unable to login on another device as well.

Can't change email address or add secondary email address in Firefox account without access to gmail. Unable to login on another device as well.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you can't access the email address and also aren't connected on other devices then your only option is to create a new Firefox Account with an email address you can confirm.

macusr120
macusr120 Umnini wombuzo
more options

cor-el said
If you can't access the email address and also aren't connected on other devices then your only option is to create a new Firefox Account with an email address you can confirm.


Thanks for your response. The actual problem is that I can't backup my profile to be able to use with a new account since the only device connected with the current account is an Android phone. I have root access and have tried to backup profile but I'm not sure I can use it with a new account. Could you provide more information regarding backing up profile data in Firefox for Android.

TIA

Dropa
Dropa
more options

Backing up the profile isn't like a Windows computer you can find and backup unfortunately Android is pretty tough on this front. And since you can't access the Primary email that was the login there nothing more that can be done because without account. Also one should un-sync all devices to so that there is no sync issue from other devices if your re-syncing to get everything to connect. The info on profile backup would seem to indicate you need to go to android forum for help here.