This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird bug on saving large outgoing messages

  • 5 iimpendulo
  • 0 inale ngxaki
  • 3 views
  • Impendulo yokugqibela ngu sfhowes

more options

When I send from a gmail account a large email, a popup comes up (see first attachment) saying (I'm translating from the French) that "Your email has been sent, but a copy has not been put in your Sent Messages folder due to an access problem to the net or to the file. You can retry, or record the message locally (...)".

I used to click "Record" (locally) and it would do so, but then I noticed that the sent message HAD been stored in the (remote) Sent Messages folder...

So this Thunderbird popup is erroneous.

Additionally, while the large email is being sent, the popup which shows the progress is chopped (see 2nd attachment).

I am using Thunderbird v. 102.4.1 (32 bits) on a Windows 10 Pro.

When I send from a gmail account a large email, a popup comes up (see first attachment) saying (I'm translating from the French) that "Your email has been sent, but a copy has not been put in your Sent Messages folder due to an access problem to the net or to the file. You can retry, or record the message locally (...)". I used to click "Record" (locally) and it would do so, but then I noticed that the sent message HAD been stored in the (remote) Sent Messages folder... So this Thunderbird popup is erroneous. Additionally, while the large email is being sent, the popup which shows the progress is chopped (see 2nd attachment). I am using Thunderbird v. 102.4.1 (32 bits) on a Windows 10 Pro.
Iqhotyoshelwe imifanekiso ekwisikrini

All Replies (5)

more options

Do you have 'Place a copy in' checked in the Copies and Folders section of Account Settings? if you do, uncheck it and see if the error remains. Gmail automatically copies sent messages to the Sent Mail folder, and this is the folder that should be subscribed.

more options

Thanks for your suggestion, but if this were the case, it would happen with all my outgoing email. However, as I wrote, this happens only with very large ones - as if Thunderbird thinks it failed copying it in the outgoing folder. But it does.

more options

How large is the attachment? The gmail limit is 25 MB. In any case, make the recommended change and see what happens.

more options

The sizes of the total emails are always less than 25 MB, and this happens when they exceed some limit (I think somewhere between 5 and 10 MB). As it works in some cases and not in others, it is definitely a misbehavior in how Thunderbird transfers the outgoing email to gmail storage.

As to your suggestion to uncheck the Copying of sent messages: I tried it, it appears to work, thanks - but Gmail stores it in a different outgoing folder. I'll have to find out how to have it listed under the unified list (I have several email accounts) of sent folders.

more options

Gmail automatically copies messages sent from TB to the Sent Mail folder. Subscribe that folder and then send a test message.

Sending attachments might be unstable if you have an antivirus scanning outgoing mail. Check that the TB profile folder is excluded from AV scanning or disable anything like a 'Mail Shield'. The real-time background scan is not affected.