This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird Replacing Received Email with Duplicates

  • 2 iimpendulo
  • 0 inale ngxaki
  • 9 views
  • Impendulo yokugqibela ngu charles120

more options

Hopefully, I can explain this to where it makes sense. I have been having a long term issue with Thunderbird replacing received emails with existing emails that I have already received.

Example: I get an email from tom@email.com titled "Hello." I get an email after that from joy@usa.com titled "Need Your Help." Thunderbird will replace the email from joy@usa.com with the email from tom@email.com and then I have two emails from tom@email.com in my inbox and the one from joy@usa.com is gone. If I sign into my webmail client, both the emails from tom@email.com and joy@usa.com are there with no duplicates like in Thunderbird.

So, this indicates to me this is a Thunderbird issue. It happens randomly too. Sometimes I can go days without this happening and then suddenly it happens multiple times a day over several days. Is anyone else having this issue and is there a solution?

Hopefully, I can explain this to where it makes sense. I have been having a long term issue with Thunderbird replacing received emails with existing emails that I have already received. Example: I get an email from tom@email.com titled "Hello." I get an email after that from joy@usa.com titled "Need Your Help." Thunderbird will replace the email from joy@usa.com with the email from tom@email.com and then I have two emails from tom@email.com in my inbox and the one from joy@usa.com is gone. If I sign into my webmail client, both the emails from tom@email.com and joy@usa.com are there with no duplicates like in Thunderbird. So, this indicates to me this is a Thunderbird issue. It happens randomly too. Sometimes I can go days without this happening and then suddenly it happens multiple times a day over several days. Is anyone else having this issue and is there a solution?

Isisombulu esikhethiweyo

It is the sort of thing often caused by email scanning tools blocking file writes because they are still scanning.

Try right clicking the folder and selecting properties and then the repair button.

Funda le mpendulo kwimeko leyo 👍 1

All Replies (2)

more options

Isisombululo esiKhethiweyo

It is the sort of thing often caused by email scanning tools blocking file writes because they are still scanning.

Try right clicking the folder and selecting properties and then the repair button.

more options

Thanks a bunch for your reply! Repairing the folder set all emails back to being displayed correctly.