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Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

NatWest

  • 6 iimpendulo
  • 0 inale ngxaki
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  • Impendulo yokugqibela ngu Paul

harpthorn
harpthorn
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Firefox 118.0.2 Windows 10 I cleared cache and cookies and since then when logging on to NatWest the "Remember Me" option will not work, I have to type in my customer number every time. I'm sure I had this problem a few years ago but cannot remember what fixed it. Tried contacting an agent of NatWest but their response was the expected "clear cache and try another browser" so no help at all. Probably a long shot but has anyone any idea what I am missing?

Firefox 118.0.2 Windows 10 I cleared cache and cookies and since then when logging on to NatWest the "Remember Me" option will not work, I have to type in my customer number every time. I'm sure I had this problem a few years ago but cannot remember what fixed it. Tried contacting an agent of NatWest but their response was the expected "clear cache and try another browser" so no help at all. Probably a long shot but has anyone any idea what I am missing?

All Replies (6)

zeroknight
zeroknight
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Does it still happen with all your extensions disabled?

harpthorn
harpthorn Umnini wombuzo
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Still fails

zeroknight
zeroknight
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Make sure you are not clearing cookies on close or using private browsing mode ("Never remember history").

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to create a cookie allow exception for this origin (protocol and hostname).

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the "Site settings"
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies
  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
harpthorn
harpthorn Umnini wombuzo
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Went into site and "Privacy and cookie" section had only "strictly necessary" allowed, changed to "allow all" and hey presto the site now remembers me. I have not changed any cookie settings and it worked before with I'm sure just "strictly" set. Many thanks for the quick responses.

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.