This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am getting Error Code: 224002, for video playback on Windows 11 for certain websites.

  • 1 phendula
  • 0 inale ngxaki
  • 16 views
  • Impendulo yokugqibela ngu zeroknight

more options

Hello,

I was tying to reset my PC, windows 11. I clean installed Windows 11 and trying to install Firefox back, the videos seems to be getting blocked on certain websites, has no issue on Youtube, the error code 224002 appears on facebook, imdb and vimeo websites.

Please suggest.

Regards Leela

Hello, I was tying to reset my PC, windows 11. I clean installed Windows 11 and trying to install Firefox back, the videos seems to be getting blocked on certain websites, has no issue on Youtube, the error code 224002 appears on facebook, imdb and vimeo websites. Please suggest. Regards Leela
Iqhotyoshelwe imifanekiso ekwisikrini

All Replies (1)

more options

Install the Media Feature Pack if applicable.