This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox crash

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 7 views
  • Impendulo yokugqibela ngu bruce137

bruce137
bruce137
more options

Crash ID: bp-ae8e8d30-0959-4835-9131-48cdf0231230 Computer: Mac Mini (Late 2012); macOS Catalina 10.15.7 Firefox was updated to version 121.0 on 12/28/2023, but the crashes didn't start until 12/29/2023. Crash occurs immediately upon attempting to start Firefox. Attempted to start Firefox in Troubleshoot Mode but that crashed also.

Crash ID: bp-ae8e8d30-0959-4835-9131-48cdf0231230 Computer: Mac Mini (Late 2012); macOS Catalina 10.15.7 Firefox was updated to version 121.0 on 12/28/2023, but the crashes didn't start until 12/29/2023. Crash occurs immediately upon attempting to start Firefox. Attempted to start Firefox in Troubleshoot Mode but that crashed also.

All Replies (2)

zeroknight
zeroknight
more options

Does it still happen in a new profile (without signing into sync account)? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

bruce137
bruce137 Umnini wombuzo
more options

Thank you for your response. I was unable to perform any of the suggestions regarding profiles. But what did work was to shut everything down and restart in Safe Mode. Then when I started Firefox, I finally was able to see the error screen it had been trying to display when it was crashing. That screen said: "Sorry. We’re having trouble getting your pages back. We are having trouble restoring your last browsing session. Select Restore Session to try again." And "restore session" brought me back to a normal website window. Then I restarted the Mac into normal mode and Firefox is now functioning normally.