This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Reinstall.

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu david

stevereid
stevereid
more options

Hi when I uninstall TB and re install it still has old accounts info. I want an empty TB to then bring in new accounts / email accounts

Many thanks steve

Hi when I uninstall TB and re install it still has old accounts info. I want an empty TB to then bring in new accounts / email accounts Many thanks steve

All Replies (1)

david
david
  • Top 10 Contributor
more options

The purest way, assuming Windows, is to use windows file explorer, locate c:\users\<yourid>\appdata\roaming and delete the folder named Thunderbird. Do this after uninstalling thunderbird and it will reinstall clean.