This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Cannot login to Firefox on desktop PC

  • 3 iimpendulo
  • 0 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu bvarhegyi

bvarhegyi
bvarhegyi
more options

I have installed FF on my new laptop and successfully signed in with my email and password. Based on this success, I have reinstalled FF on my desktop where sign in stopped working a year ago. And it still does not work, it keeps asking for master password. I cannot remove the account. The correct password, that works on the laptop fails to work on the desktop. Refreshing FF keeps one thing: the account. FF keeps bugging me about the master password on the desktop. And it does not accept the correct password.

This entire password handling is a great mess on FF.

What to do?

I have installed FF on my new laptop and successfully signed in with my email and password. Based on this success, I have reinstalled FF on my desktop where sign in stopped working a year ago. And it still does not work, it keeps asking for master password. I cannot remove the account. The correct password, that works on the laptop fails to work on the desktop. Refreshing FF keeps one thing: the account. FF keeps bugging me about the master password on the desktop. And it does not accept the correct password. This entire password handling is a great mess on FF. What to do?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Each device can have its own Primary Password. Firefox stores the credentials to login automatically to the Mozilla Account in the Password Manager, that is why Firefox would ask for the PP. You will have to reset the PP if you do not remember it.

bvarhegyi
bvarhegyi Umnini wombuzo
more options

That is very strange, because I could log in to FF from my new laptop. Still cannot login from my Desktop that has had the same Windows for years. Even after reinstall, the account is there and cannot even be removed. This design is not just strange, but it basically locks me out from FF on this PC. I will use another product, because this is just terrible design.

bvarhegyi
bvarhegyi Umnini wombuzo
more options

I reset the password on my laptop. Still cannot log on on Desktop.