This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Reply-to address gets overwritten by one of my other addresses

  • 1 phendula
  • 0 inale ngxaki
  • 8 views
  • Impendulo yokugqibela ngu sfhowes

jilldragonladyextra
jilldragonladyextra
more options

I have several email addresses being managed by Thunderbird. Occasionally one of my out going messages gets it's 'reply-to' address over written by one of my other addresses. So I'll send an email out from one address, but the recipient replies and it comes back to me on the incorrect address. It's always the same address that it gets overwritten to, but I never know when it happens. I have tried individually setting ALL my managed addresses with their own 'reply-to' and it still happens.

I can never tell when an outgoing message has been overwritten or not, as it always looks correct at my side. I only know when a reply message then comes back into the incorrect address. This may not sound important, but it's infuriating because, for example, I'm monitoring one address for replies and I don't get any, but then later I look down at the other address and there's the reply there. I have tried removing the dominant address from Thunderbird and re-installing it...twice. I can't leave the entire address off Thunderbird, because I don't want to miss any emails that do come to it.

Please can you offer some advice.

I have several email addresses being managed by Thunderbird. Occasionally one of my out going messages gets it's 'reply-to' address over written by one of my other addresses. So I'll send an email out from one address, but the recipient replies and it comes back to me on the incorrect address. It's always the same address that it gets overwritten to, but I never know when it happens. I have tried individually setting ALL my managed addresses with their own 'reply-to' and it still happens. I can never tell when an outgoing message has been overwritten or not, as it always looks correct at my side. I only know when a reply message then comes back into the incorrect address. This may not sound important, but it's infuriating because, for example, I'm monitoring one address for replies and I don't get any, but then later I look down at the other address and there's the reply there. I have tried removing the dominant address from Thunderbird and re-installing it...twice. I can't leave the entire address off Thunderbird, because I don't want to miss any emails that do come to it. Please can you offer some advice.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

In the case of gmail, and possibly others, if a non-gmail account is set to send through the gmail smtp server, gmail will automatically swap the non-gmail account with the gmail account, so that recipients see the message as having been sent from the gmail address. So when they reply, it goes to the gmail account.

I don't know if this is your issue, but it's common that users don't have separate smtp servers for each account, or the accounts are pointing to the wrong smtp servers.

https://support.mozilla.org/en-US/questions/1350593