This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook won't allow video or voice calls anymore, since introducing End-To-End Encryption (E2EE), specifically only on Firefox

  • 3 iimpendulo
  • 1 inayo le ngxaki
  • Impendulo yokugqibela ngu niceguy1_

more options

Ever since Facebook started infesting the chats with end-to-end encryption (random chats get "Messenger upgraded the security of this chat. Messages and calls are secured with end-to-end encryption" without my permission or asking if I want this), any encrypted chats have audio and video calls disabled. I note that I have ONE friend for whom it didn't do this, I can still do calls with her. If I receive a call, I get a pop-up saying that to receive this call I must download the Messenger app (no way) or a browser which supports it. If I check what browsers it thinks supports this, it only lists Chrome and Edge. As far as I know Edge is just Internet Explorer renamed, the biggest black hole in security, I've never touched it. Chrome ignores industry standards, so I don't use it. Making Firefox the best, top browser available. It's the only browser I wish to use. Mozilla needs to look into how to get Facebook to stop blacklisting Firefox like this. Note that this E2EE garbage has only been infecting things for the last few months, before that I was perfectly able to do any calls I wished in Facebook Messenger.

Ever since Facebook started infesting the chats with end-to-end encryption (random chats get "Messenger upgraded the security of this chat. Messages and calls are secured with end-to-end encryption" without my permission or asking if I want this), any encrypted chats have audio and video calls disabled. I note that I have ONE friend for whom it didn't do this, I can still do calls with her. If I receive a call, I get a pop-up saying that to receive this call I must download the Messenger app (no way) or a browser which supports it. If I check what browsers it thinks supports this, it only lists Chrome and Edge. As far as I know Edge is just Internet Explorer renamed, the biggest black hole in security, I've never touched it. Chrome ignores industry standards, so I don't use it. Making Firefox the best, top browser available. It's the only browser I wish to use. Mozilla needs to look into how to get Facebook to stop blacklisting Firefox like this. Note that this E2EE garbage has only been infecting things for the last few months, before that I was perfectly able to do any calls I wished in Facebook Messenger.
Iqhotyoshelwe imifanekiso ekwisikrini

Ilungisiwe ngu niceguy1_

All Replies (3)

more options

facebook decision. see screenshot https://www.facebook.com/help/211644178877843

Helpful?

more options

I just looked at your screenshot and it also answers your question. A decision has been made, now you need to make one. The End.

Ilungisiwe ngu jonzn4SUSE

Helpful?

more options

Please read better before writing replies, that was an extremely useless and false response. My screenshot doesn't answer my question - I have no question, actually - it demonstrates the issue I am reporting. _I_ have no decision to make, there's nothing in my power to do. I've seen that link. That list (and the shorter list I get if I receive a call, which omits Opera) are how I know what the problem is. Facebook is blacklisting Firefox. NO, no decision has been made, this E2EE garbage is new and ongoing. These webpages are merely listing the CURRENT situation, it will change, I'm asking Mozilla to try to be part of that change. WE have no power to get Facebook to stop excluding Firefox, and Firefox should sure as hell care about this big push to get people to leave Firefox. Sounds like all that is required is for Firefox to "support end-to-end encryption" in a way that satisfies Facebook's criteria. It may surprise you to learn that I don't have the influence at either Mozilla or Facebook to make this happen, THIS is between THEM. Us individual users have no influence, we are essentially mute over there, but this attack on all Firefox users is of interest to Mozilla, they should have enough influence to be heard.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.